Help Center
How can we help?
Search our most common questions, or browse by topic below.
Orders & Shipping
Where is my order?
Once your order ships, you'll get an email with a tracking link — tap it to follow your order all the way to your door. Most orders leave our warehouse within 1–2 business days.
How long does shipping take?
Domestic orders arrive within 3–5 business days after they ship. You'll see the exact options and timing at checkout.
Do you ship internationally?
Yes — we ship worldwide. Duties and shipping are calculated at checkout so there are no surprises later.
Returns & Exchanges
How do I start a return?
Head to our returns portal with your order number and email, and we'll walk you through every step.
What is your return policy?
Unopened items can be returned within 30 days of delivery. Domestic return shipping is on us.
Can I exchange for a different shade?
Absolutely. Start an exchange in the returns portal and pick your new shade — we'll get it on its way as soon as your return is scanned.
Skincare & How to Use
How do I build a routine for acne-prone skin?
Start simple: cleanse, treat, moisturize. Introduce one new product at a time so your skin has space to adjust.
Are your products non-comedogenic?
Every formula is screened against our 300+ no-list and built to be acne-safe, so nothing on that list ever makes it into the bottle.
How soon will I see results?
Most people see calmer, clearer skin within 4–6 weeks of consistent use. Skincare rewards patience.
